Job Description Advanced System Administrator Department Service Delivery Reports to Service Delivery ManagerWork Model WFO Shift Type Rotational shifts in EST. Position Summary Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional and timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem. Education and Qualifications • >=5 years of IT or related domain • Excellent written and verbal communication skills • Excellent customer service skills • Education: Graduate (Any stream) preferably in computer science or a related field • At least 2-3 years of hands-on experience on Wintel • At least 2 years of experience in end-user technical support Key Responsibilities/Duties: • Provide professional IT support to customers with a focus on customer service • Monitoring IT infrastructure of clients and administration. • Drive problem investigations and resolution as required. • Troubleshooting Windows server issues and providing RCA. • Monitor the network i.e., firewalls, switches, and access points. • Analyze network alerts and diagnose network errors. • Manage and troubleshoot Physical and Virtual servers. • Hyper-V, VMware, Azure, and AWS administration. • Problem Management. • NAS, SAN Storage administration, and troubleshooting. • Plan on upgrades and updates of infrastructure. • Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA). Must Have: • Strong analytical, problem-solving, project management, and organizational skills. • Strong customer service experience, and excellent verbal and written communication skills • Hands-on experience with Server and Network Administration and Troubleshooting • Advanced knowledge of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc. • Experience in SQL and On-premises Exchange administration and troubleshooting. • Hands-on experience working on Hyper-V and VMware. • Advanced knowledge of Firewalls, Switching, and Routing. • Knowledge of backups and storage i.e., SAN and NAS Certifications: • Networking • Cisco • Microsoft • VMWare • ITIL certifications are preferred but not required Our Culture and You What does the day in life look like for the Advanced System Administrator? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose. Benefits • Competitive salary and benefits • Great work-life balance • Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development. • Medical insurance coverage worth INR 5 Lakh for employees and their immediate family. Term Life insurance worth INR 20 Lakh • Community-based engagement clubs at work, including book and movie clubs. • Community Wellness programs for employees' well-being specially taken by CEO Life By Design which covers sessions. About Us When IT By Design launched in 2003, leadership imagined a company based on core values—a team that was more like family than employees and customers who grew to be close friends. The business has flourished following that blueprint. ITBD has grown steadily by taking care of its team as if they were family, growing from 40 team members in 2013 to more than 500 today. The company remains privately held—enabling decisionmaking focused on what is best for partners and the ITBD community. As a people-centric business, ITBD is focused on creating a healthy, challenging, supportive community for its employees across three offices, which include the company headquarters in Jersey City, New Jersey; and locations in Chandigarh and Noida, India. The ITBD culture is based on five core values—Humility, Accountability, Passion, Positivity, and Community—and those principles guide our community and our engagement with customers. Ongoing career development opportunities and clear paths to success are also part of the ITBD's commitment to its employees—your success is our success. Both our India and Jersey City offices were recently certified as a Great Place to Work. To continue to deliver exceptional customer services through our remote staffing, helpdesk, SOC, NOC, and consulting services, we expect to nearly double the size of our team while continuing to focus on building a community of caring, engaged, dedicated employees aligned with our core values
