Develop Digital roadmap for MMDU in line with MM Hospitaldivision.Conduct Digital maturity assessment – yearly to gauge digitaladoption.Develop and maintain SLAs for network/system support forsmooth ticket resolution.Develop & implement cyber security & data security policies asapplicable.ERP supportManage functional ERP system support.Closely work with department HODs to identify & mitigateimplementation gaps.SME for ERP Operations, integration points, shared entities& flows.Oversee expedited resolution on ERP support tickets.System supportOversee issue resolution & SLAs of IT systemsResponsible for MS windows, /Office, Linux, Antivirusserver, DHCP, DC, ADC, DNS, NTP server installation andsupport, TPT software support – installations, upgrades,maintenance, OEM support follow-up etc.Network & HardwareSupportOversee network & hardware infrastructure 100% uptimefor smooth operations – Lan, Wan, ILL’s, server, switch,router, firewall, wifi-AP, printers, All-In-One, laptop,desktop, projector, digital wall panels, Smart Board, UPS