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Job Description: Customer Care Executive (Voice & Sales Process)
We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.
Qualifications:
- Minimum educational qualification: Graduation: Pass
- Age between 18 to 30 years.
- Strong verbal and written communication skills in English and one regional language.
- Ability to empathize with customers and resolve their queries efficiently.
- Prior experience in customer service or sales will be advantageous.
Responsibilities:
- Manage and resolve customer complaints.
- Achieve sales targets and goals set by the company.
- Maintain customer satisfaction through excellent service.
Salary and Benefits:
- Salary range: INR 15,000 to 18,000 per month.
- Incentives based on performance.
- Comprehensive training and growth opportunities.
Join our team and embark on a fulfilling career in customer care and sales. Apply now to make a difference in customer satisfaction and business growth!
Skills:- MS-Excel and Communication SkillsThe Opportunity:
Working within the Professional Services team as Senior Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike.
About Performio:
We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.
Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.
But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson & Johnson and Vodafone.
What will you be doing:
strong set of company values, we play to win and are incentivized to do so through our employee equity plan.
We’ve adapted well to the work from home lifestyle, and take advantage of flexible working arrangements.
Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!
Process: - International Insurance Outbound Voice Process
Experience: - 0 to 2 years
Pay Scale: - 18k to 25k
Interview Timing: - 3 pm to 10 pm
Location: - office no 409, 4th floor, 93 Avenue Mall, Fatima Nagar, Pune
Qualifications:
1. Bachelor's degree or pursuing a degree in a relevant field
2. High-level fluency in English, both written and verbal
3. Excellent listening & problem-solving skills
4. Strong attention to detail
6. Effective communication skills to articulate solutions clearly to users
7. Ability to work independently and as part of a team
Skills requirements
1. Insurance background
2. Excellent communication skill
3. Fluency in English language
Skills:- Effective communication and Interpersonal SkillsKey Responsibilities
Following are the key responsibilities for a Project Manager/Senior Project Manager:
? Should be aware of the latest trends, technologies, and tools available to them to help manage projects effectively.
? Should be able to prioritize tasks, delegate work, and coordinate team members in order to complete projects on time and within budget.
? Must ensure communication between all stakeholders is up-to-date, timely, and accurate.
? Must develop strong relationships with vendors, clients, or other external partners
? Must manage project risks and issues that could arise, and conduct proper risk management practices.
? Should monitor progress throughout the life cycle of the project, provide feedback, and take corrective action where necessary.
? Should work cross-functionally with the larger team to lead individual project teams to solve problems, enhance services, and deliver a top-notch customer experience through program project execution.
1.4. Desired Qualifications
? Bachelor’s degree
? Minimum of 5-years of experience successfully managing projects
? Information technology, software, and/or systems project leadership experience
? Experience with project management practices and tools to create, manage, and track project performance across milestones
? Ability to lead large and diverse teams exercising strong leadership and soft skills
? Outstanding analytical and complex problem-solving skills
? Facilitation skills and team leadership skills
? Experience with client impact analysis; communication positioning, design, and delivery
? Ability to work under pressure; exceptional time management skills
? Excellent client-facing and internal communication skills
? Effective communication skills, both written and verbal
? Outstanding organizational skills including attention to detail and multitasking skills.
? Experienced user of MS Office toolset (Word, Excel, and PowerPoint)
Skills:- Project ManagementRecruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self Recruit, Train, Develop and Motivate Agents and generate business through agents Incentive will be paid basis the business procured by agents and self.
Skills:- MS-Excel, Communication Skills and Team ManagementSenior ETL developer in SAS
We are seeking a skilled and experienced ETL Developer with strong SAS expertise to join
our growing Data Management team in Kolkata. The ideal candidate will be responsible for
designing, developing, implementing, and maintaining ETL processes to extract, transform,
and load data from various source systems into Banking data warehouse and other data
repositories of BFSI. This role requires a strong understanding of Banking data warehousing
concepts, ETL methodologies, and proficiency in SAS programming for data manipulation
and analysis.
Responsibilities:
• Design, develop, and implement ETL solutions using industry best practices and
tools, with a strong focus on SAS.
• Develop and maintain SAS programs for data extraction, transformation, and loading.
• Work with source system owners and data analysts to understand data requirements
and translate them into ETL specifications.
• Build and maintain data pipelines for Banking database to ensure data quality,
integrity, and consistency.
• Perform data profiling, data cleansing, and data validation to ensure accuracy and
reliability of data.
• Troubleshoot and resolve Bank’s ETL-related issues, including data quality problems
and performance bottlenecks.
• Optimize ETL processes for performance and scalability.
• Document ETL processes, data flows, and technical specifications.
• Collaborate with other team members, including data architects, data analysts, and
business users.
• Stay up-to-date with the latest SAS related ETL technologies and best practices,
particularly within the banking and financial services domain.
• Ensure compliance with data governance policies and security standards.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an ETL Developer, preferably within the banking or financial
services industry.
• Strong proficiency in SAS programming for data manipulation and ETL processes.
• Experience with other ETL tools (e.g., Informatica PowerCenter, DataStage, Talend)
is a plus.
• Solid understanding of data warehousing concepts, including dimensional modeling
(star schema, snowflake schema).
• Experience working with relational databases (e.g., Oracle, SQL Server) and SQL.
• Familiarity with data quality principles and practices.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Understanding of regulatory requirements in the banking sector (e.g., RBI guidelines)
is an advantage.
Preferred Skills:
• Experience with cloud-based data warehousing solutions (e.g., AWS Redshift, Azure
Synapse, Google BigQuery).
• Knowledge of big data technologies (e.g., Hadoop, Spark).
• Experience with agile development methodologies.
• Relevant certifications (e.g., SAS Certified Professional).
What We Offer:
• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies in a dynamic environment.
• Exposure to the banking and financial services domain.
• Professional development and growth opportunities.
• A collaborative and supportive work culture.
Skills:- ETL, SAS, Informatica PowerCenter, IBM InfoSphere DataStage, Talend, Snow flake schema and Cloud platformWe are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.
*Qualifications:*
- Minimum educational qualification: 12th pass.
- Age between 18 to 30 years.
- Excellent communication skills in English and Hindi
- Ability to handle customer queries and provide appropriate solutions.
- Prior experience in customer service or sales is preferred but not mandatory.
*Responsibilities:*
- Handle inbound/outbound calls professionally and provide information about products/services.
- Identify customer needs, clarify information, and close sales.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Achieve sales targets and goals as set by the company.
*Salary and Benefits:*
- Starting salary of INR 18,000 per month.
- Performance-based incentives and bonuses.
- Comprehensive training and career development opportunities.
Skills:- Communication Skills, MS-Excel and Computer NetworkingA Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
Requirements:
Lead generation
( Canadian clients)
Responsibilities-
*Utilize outbound calling techniques to identify and qualify leads
*Asking questions to qualify leads as per clients requirement
*Excellent verbal communication skills
*Knowledge of best practices in sales processes
*Keeping up to date on specifics of the service and informing the client of the same.
*Meeting targets on a regular basis
*Proven experience in outbound sales/lead generation
Location- Koramangala
Timings- 7.30 PM- 4.30 AM
Shift- Monday to Friday ( Sat and Sun fixed off)
Experience-Both freshers and experienced candidates can apply
Skills:- English Proficiency
