2 CLASSIC COMPUTERS CORP DBA HARKEN DATA JOBS

Job Description

We are seeking a highly skilled Genesys Cloud Developer with at least 4 years of experience to join our team. The ideal candidate will have expertise in Genesys Cloud, including customisations, integrations, and call/voice/chat interaction development. This role will involve working closely with our CRM systems and ensuring seamless integration into our existing tech stack.

Key Roles & Responsibilities

Genesys Cloud Development

• Develop, customise, and maintain Genesys Cloud solutions to meet business requirements.
• Implement and manage call flows, IVR systems, and voice/chat interactions within Genesys Cloud.
• Utilize Genesys APIs to extend and integrate Genesys Cloud functionalities with other tools and platforms.
• Integrate voice-bots/IVR into Genesys Cloud to provide automated customer support and improve efficiency.

CRM Integration

• Lead the integration of Genesys Cloud with CRM systems (e.g., Salesforce, Microsoft Dynamics).
• Ensure real-time data synchronization between Genesys Cloud, CRM and other platforms.

Customization & Optimization

• Customize Genesys Cloud interfaces and configure features to align with business needs.
• Optimize existing call flows, IVR setups, and routing strategies to improve operational efficiency.
• The role will involve setting up and configuring Genesys platforms or instances, This includes setting up queues, flows, routings, and test pads to optimize call routing, agent management, and quality assurance.

Inbound, Outbound, and Campaign Management

• The role will involve managing and optimizing both inbound and outbound call flows.
• This includes setting up IVRs, call queues, agent routing rules, dialing lists, campaign configurations, and agent scripts.

Technical Leadership:

• Provide technical guidance and best practices for Genesys Cloud architecture and development along with new Feature configurations.
• Collaborate with cross-functional teams including IT, Sales, and Customer Support to ensure cohesive integration of Genesys Cloud within the organization's tech stack and integrations.
• The role might involve setting up and configuring Genesys platforms or instances coordinating with the Genesys support team.

Troubleshooting & Support:

• Analyse and resolve issues related to Genesys Cloud performance and related integrations.
• Provide ongoing support and maintenance of Genesys Cloud solutions, ensuring uptime and reliability.
• Document high-level architecture diagrams and call flow designs in VISIO

Qualifications

Experience:

• 6+ years of hands-on experience with Genesys Cloud development and customization.
• Proven experience in integrating Genesys Cloud with CRM systems or other relative platforms.
• Extensive experience with call/voice interaction design and implementation on Genesys Pure Cloud.
• Experience with cloud infrastructure (AWS, Azure) and CI/CD pipelines.
• Experience in setting up and configuring Genesys platforms or instances, including knowledge of infrastructure, networking, and security best practices.

Certifications:

• Genesys Certified Professional (GCP) is preferred. OR
• Genesys Cloud Developer Certification (GCX-GCD) is preferred.

Skills:

• Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, HTML And Dot-Net framework
• Knowledge of scripting languages (e.g., YAML, Groovy) and orchestration tools for Genesys Cloud.
• Expertise and familiarity with the Pure Cloud development platform.
• Excellent understanding of telephony systems and VoIP technologies.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Experience with different technology stacks and customization techniques.

We are an independent data analytics consultancy. We provide C-suite executives and start-up Founders with industry-leading digital marketing and data analytics solutions.

?ADVISORY SOLUTIONS

Industry-leading best-practices, company-specific optimizations and custom business insights to drive actionable performance

TECHNICAL SOLUTIONS

Best-in-class audit, implementation and maintenance support of analytics software and databases

The Role

You will be responsible for :

• Develop, test, and optimize features for mobile applications
• Collaborate with design and product teams to translate business needs into technical solutions
• Ensure the performance, security, and scalability of mobile applications
• Analyze and fix bugs or technical issues
• Contribute to improving development and deployment processes

Ideal Profile

• Bachelor's degree in Computer Science, Information Technology, or related fields
• Minimum 1-3 year of experience in mobile app development (Fresh graduates with strong portfolios are welcome to apply)
• Experience with mobile development frameworks such as Flutter, React Native, or native Android (Kotlin) / iOS (Swift)
• Understanding of RESTful APIs and backend integration
• Familiarity with version control systems such as Git
• Strong problem-solving skills and willingness to learn new technologies
• Google Analytics, Google Cloud Platform (GCP), or Android certification is a plus

What's on Offer?

• Work alongside & learn from best in class talent
• Join a well known brand within IT Services
• Work within a company with a solid track record of success

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.

Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.

General Summary:

As a Digital Data Management Architect, you will design, implement, and optimize advanced data management systems that support processing billions of digital transactions, ensuring high availability and accuracy. You will leverage your expertise in developing identity graphs, real-time data processing, and API integration to drive insights and enhance user experiences across digital platforms. Your role is crucial in building scalable and secure data architectures that support real-time analytics, identity resolution, and seamless data flows across multiple systems and applications.

Roles and Responsibilities:

1. Data Architecture & System Design:

• Design and implement scalable data architectures capable of processing billions of digital transactions in real-time, ensuring low latency and high availability.
• Architect data models, workflows, and storage solutions to enable seamless real-time data processing, including stream processing and event-driven architectures.

1. Identity Graph Development:

• Lead the development and maintenance of a comprehensive identity graph to unify disparate data sources, enabling accurate identity resolution across channels.
• Develop algorithms and data matching techniques to enhance identity linking, while maintaining data accuracy and privacy.

1. Real-Time Data Processing & Analytics:

• Implement real-time data ingestion, processing, and analytics pipelines to support immediate data availability and actionable insights.
• Work closely with engineering teams to integrate and optimize real-time data processing frameworks such as Apache Kafka, Apache Flink, or Spark Streaming.

1. API Development & Integration:

• Design and develop real-time APIs that facilitate data access and integration across internal and external platforms, focusing on security, scalability, and performance.
• Collaborate with product and engineering teams to define API specifications, data contracts, and SLAs to meet business and user requirements.

1. Data Governance & Security:

• Establish data governance practices to maintain data quality, privacy, and compliance with regulatory standards across all digital transactions and identity graph data.
• Ensure security protocols and access controls are embedded in all data workflows and API integrations to protect sensitive information.

1. Collaboration & Stakeholder Engagement:

• Partner with data engineering, analytics, and product teams to align data architecture with business requirements and strategic goals.
• Provide technical guidance and mentorship to junior architects and data engineers, promoting best practices and continuous learning.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field.
• 10+ years of experience in data architecture, digital data management, or a related field, with a proven track record in managing billion+ transactions.
• Deep experience with identity resolution techniques and building identity graphs.
• Strong proficiency in real-time data processing technologies (e.g., Kafka, Flink, Spark) and API development (RESTful and/or GraphQL).
• In-depth knowledge of database systems (SQL, NoSQL), data warehousing solutions, and cloud-based platforms (AWS, Azure, or GCP).
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) and data governance best practices.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle now as an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases.

Data Axle Pune is pleased to have achieved certification as a Great Place to Work!

Roles & Responsibilities:

We are looking for a Senior Data Scientist to join the Data Science Client Services team to continue our success of identifying high quality target audiences that generate profitable marketing return for our clients. We are looking for experienced data science, machine learning and MLOps practitioners to design, build and deploy impactful predictive marketing solutions that serve a wide range of verticals and clients. The right candidate will enjoy contributing to and learning from a highly talented team and working on a variety of projects.

We are looking for a Senior Data Scientist who will be responsible for:

1. Ownership of design, implementation, and deployment of machine learning algorithms in a modern Python-based cloud architecture
2. Design or enhance ML workflows for data ingestion, model design, model inference and scoring
3. Oversight on team project execution and delivery
4. Establish peer review guidelines for high quality coding to help develop junior team members’ skill set growth, cross-training, and team efficiencies
5. Visualize and publish model performance results and insights to internal and external audiences

Qualifications:

1. Masters in a relevant quantitative, applied field (Statistics, Econometrics, Computer Science, Mathematics, Engineering)
2. Minimum of 5 years of work experience in the end-to-end lifecycle of ML model development and deployment into production within a cloud infrastructure (Databricks is highly preferred)
3. Proven ability to manage the output of a small team in a fast-paced environment and to lead by example in the fulfilment of client requests
4. Exhibit deep knowledge of core mathematical principles relating to data science and machine learning (ML Theory + Best Practices, Feature Engineering and Selection, Supervised and Unsupervised ML, A/B Testing, etc.)
5. Proficiency in Python and SQL required; PySpark/Spark experience a plus
6. Ability to conduct a productive peer review and proper code structure in Github
7. Proven experience developing, testing, and deploying various ML algorithms (neural networks, XGBoost, Bayes, and the like)
8. Working knowledge of modern CI/CD methods This position description is intended to describe the duties most frequently performed by an individual in this position.

It is not intended to be a complete list of assigned duties but to describe a position level.

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global center of excellence in Pune. This center delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.

Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive. 

General Summary:

We are looking for a Full stack developer who will be responsible for:

Roles & Responsibilities:  

• Implement application components and systems according to department standards and guidelines.
• Work with product and designers to translate requirements into accurate representations for the web.
• Analyze, design, code, debug, and test business applications.
• Code reviews in accordance with team processes/standards.
• Perform other miscellaneous duties as assigned by Management.

Qualifications:

·      3+ years of Software Engineering experience required.

• Bachelor’s degree in computer science, Engineering, or a related field.
• Experience in developing web applications using Django. Strong knowledge of ReactJS and related libraries such as Redux. Proficient in HTML, CSS,and JavaScript.
• Experience in working with SQL databases such as MySQL.
• Strong problem-solving skills and attention to detail.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.

General Summary:

The Senior Software Engineer will be responsible for designing, developing, testing, and maintaining full-stack solutions. This role involves hands-on coding (80% of time), performing peer code reviews, handling pull requests and engaging in architectural discussions with stakeholders. You'll contribute to the development of large-scale, data-driven SaaS solutions using best practices like TDD, DRY, KISS, YAGNI, and SOLID principles. The ideal candidate is an experienced full-stack developer who thrives in a fast-paced, Agile environment.

Essential Job Functions:

• Design, develop, and maintain scalable applications using Python and Django.
• Build responsive and dynamic user interfaces using React and TypeScript.
• Implement and integrate GraphQL APIs for efficient data querying and real-time updates.
• Apply design patterns such as Factory, Singleton, Observer, Strategy, and Repository to ensure maintainable and scalable code.
• Develop and manage RESTful APIs for seamless integration with third-party services.
• Design, optimize, and maintain SQL databases like PostgreSQL, MySQL, and MSSQL.
• Use version control systems (primarily Git) and follow collaborative workflows.
• Work within Agile methodologies such as Scrum or Kanban, participating in daily stand-ups, sprint planning, and retrospectives.
• Write and maintain unit tests, integration tests, and end-to-end tests, following Test-Driven Development (TDD).
• Collaborate with cross-functional teams, including Product Managers, DevOps, and UI/UX Designers, to deliver high-quality products

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

• Remain knowledgeable of new emerging technologies and their impact on internal systems.
• Available to work on call when needed.
• Perform other miscellaneous duties as assigned by management.

These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Skills

• The ideal candidate must have strong proficiency in Python and Django, with a solid understanding of Object-Oriented Programming (OOPs) principles. Expertise in JavaScript,
• TypeScript, and React is essential, along with hands-on experience in GraphQL for efficient data querying.
• The candidate should be well-versed in applying design patterns such as Factory, Singleton, Observer, Strategy, and Repository to ensure scalable and maintainable code architecture.
• Proficiency in building and integrating REST APIs is required, as well as experience working with SQL databases like PostgreSQL, MySQL, and MSSQL.
• Familiarity with version control systems (especially Git) and working within Agile methodologies like Scrum or Kanban is a must.
• The candidate should also have a strong grasp of Test-Driven Development (TDD) principles.
• In addition to the above, it is good to have experience with Next.js for server-side rendering and static site generation, as well as knowledge of cloud infrastructure such as AWS or GCP.
• Familiarity with NoSQL databases, CI/CD pipelines using tools like GitHub Actions or Jenkins, and containerization technologies like Docker and Kubernetes is highly desirable.
• Experience with microservices architecture and event-driven systems (using tools like Kafka or RabbitMQ) is a plus, along with knowledge of caching technologies such as Redis or
• Memcached. Understanding OAuth2.0, JWT, SSO authentication mechanisms, and adhering to API security best practices following OWASP guidelines is beneficial.
• Additionally, experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation, and familiarity with performance monitoring tools such as New Relic or Datadog will be considered an advantage.

Abilities:

• Ability to organize, prioritize, and handle multiple assignments on a daily basis.
• Strong and effective inter-personal and communication skills
• Ability to interact professionally with a diverse group of clients and staff.
• Must be able to work flexible hours on-site and remote.
• Must be able to coordinate with other staff and provide technological leadership.
• Ability to work in a complex, dynamic team environment with minimal supervision.
• Must possess good organizational skills.

Education, Experience, and Certification:

• Associate or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
• 2+ years relevant experience, required.
• Experience using version control daily in a developer environment.
• Experience with Python, JavaScript, and React is required.
• Experience using rapid development frameworks like Django or Flask.
• Experience using front end build tools.

Scope of Job:

1. No direct reports.
2. No supervisory responsibility.
3. Consistent work week with minimal travel
4. Errors may be serious, costly, and difficult to discover.
5. Contact with others inside and outside the company is regular and frequent.
6. Some access to confidential data.